FAQs

Golden Tours has been established since 1984 and is London’s foremost sightseeing company. We are also proud to be part of the international Gray Line family. We provide tickets to well known attractions as well as an extensive range of sightseeing tours, rail products, evening tours, cruises, Paris by Eurostar trips – and much more. You will travel in luxury air-conditioned coaches, escorted by a professional guide.

The benefit of buying attraction tickets in advance online means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues.

By purchasing in advance you are guaranteed no price increase in your ticket.

If your group consists of 10 people or more, then please contact us and we will see what we can arrange for you: http://www.goldentours.com/groupenquiry.aspx 

Special offers are exclusive online offers only and are unavailable over the phone.

We offer a courtesy pickup service from over 60 central London hotels. To find your nearest pickup point click here and type in your address/postcode.

You will be dropped back at the areas of Kensington, Marble Arch or Victoria, subject to traffic conditions.

We are able to take only folding wheelchairs on our coaches. You would also be advised to climb the stairs on and off the coach with assistance from your helper.

Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our reservations team who will be able to answer any queries you may have.

All entrances as stated on the tour page.

• Travel insurance
• Gratuities for your guide and driver
• Any transfers to/from stations and pick up points unless specified on tour page.

We offer options for coach tours with or without lunch. Our lunch venues are chosen for their characteristically British cuisine.

Depending on the tour, our full day coach excursions generally return to London between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8:00pm and 10:00pm.

They do not, however, we make regular stops en route and there are lavatory facilities available at most attractions.

As you can expect, some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction. 

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour’s departure time and date. Amendments cannot be made to fast-track entrance tickets, theatre tickets or rail trips.

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, theatre tickets, rail trips, lunch and dinner products and overnight tours cannot be cancelled once booked.

You can bring one piece of luggage per person on your coach tour (at your own risk); however, food and drink are not permitted on the coach.

We accept MasterCard, Visa, American Express and Maestro online. 

Print your voucher/ticket which contains your unique reference number. Please remember to bring this with you. You will not be allowed entrance to an attraction without a valid ticket.

If you do not have a working printer you unfortunately won’t be able to book online. Please call our office on +44 207 233 7030 to book your sightseeing tour over the phone.

Yes, entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking.

You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 20 minutes before departure. 

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

If you voucher is not displaying following your booking, please contact us requesting your ticket.
On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us.

It’s your choice. When making your booking, a checkbox will appear which states: “please leave ticked if you wish to receive news, special offers or other information.” By leaving this box ticked, you are giving Golden Tours your consent to be sent promotional material, which you can opt-out of at any time.

Any items we find on our coaches are taken to our office at Victoria and are kept there for 72 hours. Please call our office on +44 207 233 7030 for any lost items.