FAQs

By purchasing your tickets in advance on Goldentours.com you will be applicable to Golden Tours Best Price Guarantee, which means if you find the same tour or activity sold for less, we will refund the difference. Terms and Conditions apply.

The benefit of buying attraction tickets in advance on Goldentours.com means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues and save time on your holiday!

If your group consists of 10 or more people, then please contact our Groups Department who will be happy to assist you with your enquiry and see what we can arrange for you:http://www.goldentours.com/groupenquiry.aspx 

Special offers are exclusive online offers and are unavailable over the phone. If you have any questions with regards to the tour/activity our call centre will happily be able to assist you with these.

We offer a courtesy pickup service from over 60 central London hotels for our full day coach tours. To find your nearest pickup points click here and type in your address/postcode.

You will be dropped back in London in the areas of Kensington or Victoria, subject to traffic conditions or unless the tour states otherwise.

We are able to take only folding wheelchairs on our coaches. You will also be required to climb the stairs on and off the coach with the assistance from your helper. Due to health and safety reasons Golden Tours staff are not permitted to help you on board the coach.

Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our reservations team who will be able to answer any queries you may have.

All entrances are included in the tour price unless overwise stated.

• Travel insurance
• Gratuities for your guide and driver (optional)
• Any transfers to/from stations and pick up points unless specified on the tour page.

We offer options for coach tours with or without lunch. Our lunch venues are chosen for their characteristically British cuisine.

Depending on the tour, our full day coach excursions generally return to London between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8.00pm and 10.00pm.

We cannot guarantee washroom facilities on board our coaches, however, we do make regular stops en route and there are lavatories available at most attractions.

As you can expect some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction. 

Amendments can only be made to coach tours. Please call us 24 hours prior to your tour’s departure time and date. Amendments cannot be made to entrance tickets, theatre tickets, Rail Trips or the Warner Bros Studio Tour.

For full and half day coach tours, a refund will only be made if you cancel over 24 hours before your tour. If you cancel later than this, you will not be refunded. All fast-track entrance tickets, open top bus tours, theatre tickets, rail trips, Warner Bros Studio Tours, Overnight Tours and lunch and dinner products cannot be cancelled once booked.

You are permitted to take one piece of luggage on your coach tour, we advise customers to keep personal and valuable items with them at all times. Any items left on the coach are at left at your own risk. However, food and drink is not permitted on the coach.

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

You will automatically receive an e-voucher to your email address. Please print your voucher/ticket which contains your unique reference number. Please remember to bring this with you on the day. You will not be allowed entrance to an attraction without a valid ticket.

If you do not have a working printer you unfortunately won’t be able to book online. Please call our reservation team on +44 207 233 7030 to book your sightseeing tour over the phone.

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only in order to create your ticket and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure.

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

If your voucher is not displaying following your booking, please contact us requesting your ticket.
On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us.

It’s your choice. When making your booking, a checkbox will appear which states: “please leave ticked if you wish to receive news, special offers or other information.” By leaving this box ticked, you are giving Golden Tours your consent to be sent promotional material, which you can opt-out of at any time.

Any items we find on our coaches are taken to our office at Victoria and are kept there for 72 hours before being destroyed or given to charity. Please call our office on +44 207 233 7030 for any lost items.