Golden Tours Job Opportunities

England Tours
Golden Tours is London's leading Sightseeing Company. As part of the Gray Line family, we help thousands of tourists make their trip to England a memorable experience. Since 1984, we have developed our extraordinary range of tours and services and grown from a team of 3 to a family of over 200 employees.

Would you like to join the Golden Tours family? Do you think you have the passion and enthusiasm for tourism and do you want to share this with our visitors?

Our current career opportunities can be found below. We look forward to receiving your application. 

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Latest Vacant Positions 

Tour Guide - Spanish Speaker 
Tour Guide - Mandarin Speaker 
Sales and Customer Service Representative
Trade Account Executive
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Tour Guide - Spanish Speaker

This is for candidates who are bi-lingual in Spanish and English.

Job Overview:

A full time professional is required to join our London-based Tour Guide team. The role involves working with tourists travelling to London and providing a top-quality tour. We have a mix of tours available, from day excursions starting from London and visiting places like Stonehenge, Bath, Oxford and many more.

Job Description:
•    Full-time employment
•    Manage groups of tourists up to 50 people per group
•    Visit various destinations in one day
•    Provide an informative and entertaining commentary

Essential Skills:
•    Excellent communication and listening skills
•    A clear speaking voice in English and Spanish
•    Excellent customer care
•    Motivated, passionate, excited and energetic
•    Ability to manage a large group of people
•    Adaptability
•    Ability to research and learn facts and information about sites visited

Non-essential skills:
•    European language speakers are welcome
•    An interest in tourism and historical sites in London and surrounding areas
•    Passion, initiative and motivation essential
•    An honest and trustworthy manner
•    Ability to deal with pressure
•    Flexibility
•    Attention to detail

Hours of Work
Shift Pattern: 4 days on, 4 days off, 48 hours a week.

Salary:

£29,000.00 per annum, plus a £1,500.00 bonus after 6 months.

Important information;

Please note that if you are invited to the interview stage, you will be required to bring proof of your right to work in the UK. This includes a passport, and a share code. Interviews will be held in person - not remotely/virtually. Please take note of this when applying.

Tour Guide - Mandarin Speaker

This is for candidates who are bi-lingual in Mandarin and English.

Job Overview:

A full time professional is required to join our London-based Tour Guide team. The role involves working with tourists travelling to London and providing a top-quality tour. We have a mix of tours available, from day excursions starting from London and visiting places like Stonehenge, Bath, Oxford and many more.

Job Description :
•    Full-time employment
•    Manage groups of tourists up to 50 people per group
•    Visit various destinations in one day
•    Provide an informative and entertaining commentary

Essential Skills :
•    Excellent communication and listening skills
•    A clear speaking voice in English and Mandarin
•    Excellent customer care
•    Motivated, passionate, excited and energetic
•    Ability to manage a large group of people
•    Adaptability
•    Ability to research and learn facts and information about sites visited

Non-essential Skills:
•    European language speakers are welcome
•    An interest in tourism and historical sites in London and surrounding areas
•    Passion, initiative and motivation essential
•    An honest and trustworthy manner
•    Ability to deal with pressure
•    Flexibility
•    Attention to detail

Hours of Work
Shift Pattern: 4 days on, 4 days off, 48 hours a week.

Salary:

£29,000.00 per annum, plus a £1,500.00 bonus after 6 months.

Important information;

Please note that if you are invited to the interview stage, you will be required to bring proof of your right to work in the UK. This includes a passport, and a share code. Interviews will be held in person - not remotely/virtually. Please take note of this when applying.

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Sales and Customer Service Representative

We are looking for an enthusiastic Sales Representative to join our team in London. 

We are not looking for experienced “hardcore” salespeople to smash through targets. We are a fun, friendly and enthusiastic sales team, so if you want to work in a sales environment and progress based on your performance, then do it within a friendly and driven team of like-minded individuals.    

This role requires you to work outdoors at various tourist sights and stations and sell tickets for open-top bus tours, out of town sightseeing tours, and attractions.  

Job Description

  • Selling the Open Top Bus sightseeing, attractions and theatre products.
  • Upgrading customers existing tickets and ability to promote and sell other attraction tickets and tours,
  • Ability to work unsupervised
  • Responsible for maintaining accurate records of all paper transactions
  • Achieving daily sales targets
  • Learning

Hours of work

We are offering a Full/Part time contracts. Minimum of 40 hours per week (Mar-Sep) and minimum of 20 hours per week (Oct-Feb) with an excellent opportunity to work overtime throughout the year.  
Working hours between 8am - 6pm and times will vary.  

Location

London 

Salary 

A starting package of £11 per hour. 

Applicant’s Criteria

  • Effective communications and customer service skills
  • Great personal presentation
  • Self-motivated with a strong work ethic
  • Excellent people skills and a sound team player
  • The ability to work unsupervised
  • Flexible
  • Target and results-driven


Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job

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Trade Account Executive

A full time trade account executive is required to join our account relationship team.

Job Responsibilities

  • Developing strategic partnerships with new clients and maintaining relationships with current ones
  • Liaising with resellers both domestically and overseas and reporting to the Commercial Director.
  • Assisting with the copy writing of marketing materials.
  • Pro-actively building strong relations with travel agents and tour operators
  • Campaign planning, research and implementation of new marketing campaigns.
  • Supporting the Commercial Director with ad hoc duties as required.
  • Compiling weekly stats, reports for internal distribution.
  • Researching and identifying new niches, websites and trends to integrate into your marketing campaigns and pitching ideas to Commercial Director.
  • Organizing and attending meetings, events and exhibitions on behalf of the company.
  • Following up on sales leads, overcoming objections and closing the sale.
  • Collecting and collating feedback from leads which do not convert to sales.
  • Loading products on various reseller portals

Skills and experience:

  • Excellent customer service skills and demonstrable experience.
  • Articulate and good telephone manner.
  • Proven ability in copy writing for marketing purposes.
  • Excellent written communication and presentation skills, particularly for a sales audience.
  • Ability to work independently and as part of a team.

At Golden Tours we have a great sense of pride in what we do and you can expect a friendly working environment with a strong sense of team work.

If you are interested in this role, we are looking forward to hearing from you. Golden Tours is committed to equality in the workplace and is an equal opportunity employer.

Location

London 

Salary 

A starting package of £30,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Applicant’s Criteria

  • Trade Account Executive or very similar: 2 years (required) Work authorisation:


Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job

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Important note:

UK applicants  - You have to provide proof of right to work in UK (passport copy or other eligible evidence) to be sent by email or post before calling you for on site interview. If you cannot or will not provide in advance your application may be rejected. You must produce evidence in original form at time of interview.
Overseas applicants - Kindly note all fees / charges and other costs relating to your UK visa application with the Home Office, travel to UK under UKVI Skilled Worker Sponsorship are to be borne by you only. If you are eligible for the post and agree to the aforementioned in principle we will send you full details and related for your visa formalities.

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