Golden Tours Job Opportunities

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Latest Vacant Positions 

Tour Guide - Spanish Speaker 
Tour Guide - Mandarin Speaker 
Visitor Centre Manager
Sales and Customer Service Representative

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Tour Guide - Spanish Speaker

This is for candidates who are bi-lingual in Spanish and English.

Job Overview:

A full time professional is required to join our London-based Tour Guide team. The role involves working with tourists travelling to London and providing a top-quality tour. We have a mix of tours available, from day excursions starting from London and visiting places like Stonehenge, Bath, Oxford and many more.

Job Description:
•    Full-time employment
•    Manage groups of tourists up to 50 people per group
•    Visit various destinations in one day
•    Provide an informative and entertaining commentary

Essential Skills:
•    Excellent communication and listening skills
•    A clear speaking voice in English and Spanish
•    Excellent customer care
•    Motivated, passionate, excited and energetic
•    Ability to manage a large group of people
•    Adaptability
•    Ability to research and learn facts and information about sites visited

Non-essential skills:
•    European language speakers are welcome
•    An interest in tourism and historical sites in London and surrounding areas
•    Passion, initiative and motivation essential
•    An honest and trustworthy manner
•    Ability to deal with pressure
•    Flexibility
•    Attention to detail

Hours of Work
Shift Pattern: 4 days on, 4 days off, 48 hours a week.

Salary:

£29,000.00 per annum, plus a £1,500.00 bonus after 6 months.

Important information;

Please note that if you are invited to the interview stage, you will be required to bring proof of your right to work in the UK. This includes a passport, and a share code. Interviews will be held in person - not remotely/virtually. Please take note of this when applying.

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Tour Guide - Mandarin Speaker

This is for candidates who are bi-lingual in Mandarin and English.

Job Overview:

A full time professional is required to join our London-based Tour Guide team. The role involves working with tourists travelling to London and providing a top-quality tour. We have a mix of tours available, from day excursions starting from London and visiting places like Stonehenge, Bath, Oxford and many more.

Job Description :
•    Full-time employment
•    Manage groups of tourists up to 50 people per group
•    Visit various destinations in one day
•    Provide an informative and entertaining commentary

Essential Skills :
•    Excellent communication and listening skills
•    A clear speaking voice in English and Mandarin
•    Excellent customer care
•    Motivated, passionate, excited and energetic
•    Ability to manage a large group of people
•    Adaptability
•    Ability to research and learn facts and information about sites visited

Non-essential Skills:
•    European language speakers are welcome
•    An interest in tourism and historical sites in London and surrounding areas
•    Passion, initiative and motivation essential
•    An honest and trustworthy manner
•    Ability to deal with pressure
•    Flexibility
•    Attention to detail

Hours of Work
Shift Pattern: 4 days on, 4 days off, 48 hours a week.

Salary:

£29,000.00 per annum, plus a £1,500.00 bonus after 6 months.

Important information;

Please note that if you are invited to the interview stage, you will be required to bring proof of your right to work in the UK. This includes a passport, and a share code. Interviews will be held in person - not remotely/virtually. Please take note of this when applying.

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Visitor Centre Manager
 
Job Overview:
As the Visitor Centre Manager for our esteemed tour operator company, you will oversee our Visitor Centre's operations and management, ensuring an exceptional guest experience for tourists and visitors seeking information or booking tours/tickets as well as maximizing souvenir sales. Having contacts in the tourism industry is vital to provide new stock!

Job Description:

• Create and maintain a welcoming, informative, and engaging atmosphere for visitors.
• Source and liaise with suppliers to purchase stock.
• Ensure visitors receive accurate and comprehensive information about our tours, packages, and services.
• Address visitor enquiries, complaints, and feedback promptly and professionally.
• Implement strategies to enhance the overall visitor experience and promote customer satisfaction, aiming to upsell and maximise revenue.
• Oversee daily functions, ensuring efficient and smooth visitor centre operations, including opening and closing procedures, scheduling, and staff rotations.
• Manage souvenirs and merchandise, including inventory, display, and sales.
• Oversee pricing, promotions, and merchandise assortment.
• Collaborate with the operations and marketing teams to develop and implement strategies to increase visitor centre sales and ensure tour availability.
• Hire, train, and oversee visitor centre staff, ensuring they are knowledgeable about tour offerings and can effectively assist visitors.
• Foster a positive work environment that promotes teamwork, collaboration, and exceptional customer service.
• Drive sales targets and strategies to increase revenue.
• Provide ongoing training to staff on product knowledge, selling and customer service techniques, and other relevant areas.
• Keep the team updated with new products and services on offer.
• Set performance expectations, provide regular feedback, and conduct performance evaluations.
• Ensure the visitor centre's maintenance, cleanliness, safety standards, and visual appeal.
• Generate and evaluate reports on visitor centre performance and use data to make informed decisions.
• Prepare and manage the centre's budget, ensuring profitability while maintaining high-quality services.

Qualifications and Requirements:

• Bachelor's degree in Hospitality, Tourism Management, Business Administration, or a related field (or equivalent work experience).
• Minimum 3 years proven experience in a managerial role, preferably within the tourism industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in using technology, including reservation systems and office software.
• Flexibility to work weekends, holidays, and varying shifts as needed.
• Knowledge of local attractions, tourist destinations, and travel industry trends.
• Problem-solving skills and ability to handle stressful situations calmly and professionally.
• Passion for tourism and providing outstanding customer experiences.
• Well organised and detail-oriented.
• Leadership qualities and a team player mindset.
• Adaptable to changing situations, especially in peak tourist seasons.

Job Type: Full-time
Salary: £40,000.00 per year

Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job

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Sales and Customer Service Representative

We are looking for an enthusiastic Sales Representative to join our team in London. 

We are not looking for experienced “hardcore” salespeople to smash through targets. We are a fun, friendly and enthusiastic sales team, so if you want to work in a sales environment and progress based on your performance, then do it within a friendly and driven team of like-minded individuals.    

This role requires you to work outdoors at various tourist sights and stations and sell tickets for open-top bus tours, out of town sightseeing tours, and attractions.  

Job Description

• Selling the Open Top Bus sightseeing, attractions and theatre products.
• Upgrading customers existing tickets and ability to promote and sell other attraction tickets and tours,
• Ability to work unsupervised
• Responsible for maintaining accurate records of all paper transactions
• Achieving daily sales targets
• Learning

Hours of work

We are offering a Full/Part time contracts. Minimum of 40 hours per week (Mar-Sep) and minimum of 20 hours per week (Oct-Feb) with an excellent opportunity to work overtime throughout the year.  
Working hours between 8am - 6pm and times will vary.  

Location

London 

Salary 

A starting package of £11 per hour. 

Applicant’s Criteria

• Effective communications and customer service skills
• Great personal presentation
• Self-motivated with a strong work ethic
• Excellent people skills and a sound team player
• The ability to work unsupervised
• Flexible
• Target and results-driven

Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job

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Important note: