Golden Tours Job Opportunities

England Tours
Golden Tours is London's leading Sightseeing Company. As part of the Gray Line family, we help thousands of tourists make their trip to England a memorable experience. Since 1984, we have developed our extraordinary range of tours and services and grown from a team of 3 to a family of over 200 employees.

Would you like to join the Golden Tours family? Do you think you have the passion and enthusiasm for tourism and do you want to share this with our visitors?

Our current career opportunities can be found below. We look forward to receiving your application. 

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Latest Jobs  
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Guest Relations Executive

Full-time, permanent basis. 

Golden Tours is London's leading sightseeing tour operator. We are looking to appoint a Guest Relations Executive on a full-time, permanent basis. 

 

Job Resposbilities

  • Research and be aware of our product range
  • Handle inbound calls and make outbound calls
  • Write clear and persuasive replies to email communication
  • Work to specific time-scales
  • Review and audit complaints and issues to identify all root causes
  • Maintain and improve brand reputation

Hours of Work
37.5 weekly working hours, 9:00am to 5:00pm from Monday to Friday

Office location
Central London

Salary
Up to £23,000.00 per annum based on experience

Applicant’s Criteria

    • High organisational skills to multi-task
    • An ability to write clear and concise emails (written in English only)
    • A keen eye for detail
    • The ability to analyse individual scenarios to provide the best possible solution and recommend pre-emptive action when required. 

At Golden Tours we have a great sense of pride in what we do and you can expect a friendly working environment with a strong sense of team work. 
If you are interested in this role, we are looking forward to hearing from you.  Golden Tours is committed to equality in the workplace and is an equal opportunity employer.

Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job.

Tour Host / Hostess
Variable hours contract with a possibility of being offered a full-time position.

Golden Tours is London's leading sightseeing tour operator. A fantastic opportunity has arisen for an engaging and welcoming host / hostess for our afternoon tea bus tours in London.

Job Resposbilities

  • Meet and greet customer on our tours
  • Set up the afternoon tea bus
  • Serving clients on the afternoon tea bus
  • Cleaning after the tour
  • Organise food and stock take

Hours of Work
You will initially join on a variable hours contract with a possibility of being offered a full-time position.

Location
London

Salary

£9.50 per hour 

Applicant’s Criteria

    • Committed
    • Flexible
    • Professional 
    • Willing to learn.

At Golden Tours we have a great sense of pride in what we do and you can expect a friendly working environment with a strong sense of team work. 
If you are interested in this role, we are looking forward to hearing from you.  Golden Tours is committed to equality in the workplace and is an equal opportunity employer.

Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job.

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