Golden Tours Job Opportunities

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Latest Jobs  
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Sales and Account Executive

A full time sales professional is required to join our field-base account relationship team.

Job Responsibilities

Hours of Work
Full-time. 12 month contract.
Monday-Friday role with working hours of 8am-4pm.
On occasions, there may be an event that you will be asked to attend outside of these hours. The role dictates a large amount of independence and so the hours will be flexible and decided around the needs of your accounts.

Location
London

Salary

A starting package of £25,000 per annum, plus quarterly performance-based bonuses is on offer. A Laptop, mobile phone and zone 1-2 travel card is also provided.

Applicant’s Criteria

•  Excellent communication and listening skills
• Good sales and negotiation skills
• An interest in travel & tourism
• Excellent mathematical skills
• Passion, initiative and motivation essential
• Honest and trustworthy
• Ability to deal with pressure
• Flexibility
• Attention to detail

At Golden Tours we have a great sense of pride in what we do and you can expect a friendly working environment with a strong sense of team work. 
If you are interested in this role, we are looking forward to hearing from you.  Golden Tours is committed to equality in the workplace and is an equal opportunity employer.

Please apply with your CV and a short cover letter explaining why you believe you are a good fit for the job.

Tourist Information and Operations Manager

We are looking for a talented and self-motivated Tourist Information and Operations Manager who will be responsible to plan, organise, direct and co-ordinate the resources and activities of our company and across our network of booking offices and ensure a smooth running of the business. 

Job Responsibilities

• Ensure there is appropriate staffing to handle the operations.
• Conduct interviews
• Conduct probation meetings
• Conduct staff training 
• Conduct a monthly meeting with the team to discuss operation improvements.
• Conduct training on service standards for employees.
• Evaluate how latest technology trends can be leveraged to improve productivity and innovation.
• Evaluate performance of operations teams.
• Provide on-the-job training to staff.

 Tours;

• Source guides and drivers
• Conduct probation meetings with guides and drivers
• Prepare guides rotas and approve guides holidays
• Monitor guide’s performance. Time keeping, appearance and quality of information they give.
• Monitor and reward both drivers and guides for positive reviews. (TripAdvisor etc.)

 Itineraries; 

• Create the tour itineraries for all coach product.
• Prep diversion and changes of itineraries if there are road closures.
• Prep itineraries in case of changes of venues and timings.
• Ensure regulations are followed.
• Negotiate with the council re parking permit for our coaches. 

Forecasting;

• Be on top of the passenger forecasting so you can decide on any tour cancellations and duplicating of services depending on the demand.
• Informing the team of what alternative tours to offer when tours are cancelled.
• Advanced planning of services i.e. booking of guides and coaches and allocations from venues. 

Daily operations;

• Ensire departures are on time from the beginning of the day until the last departure from each venue.
• Making sure all coaches return to London on time.
• Monitor operations throughout the day for possible delays or road closures.
• Dealing with rare emergencies, and what to do next with the tours.
• Ensure relevant systems and procedures are in place. Reviewed and fit for purpose.
• Making arrangements for transportations, venues, lunches if included and other activities.
• Ensure accurate and timely reporting of vendor’s performance.
• Gather and analyse feedback for operational improvements and product development.
• Manage budgets in accordance with departmental work plans. 

Hours of Work

Permanent contract.
Working hours are Monday to Friday, 9am to 5pm (39 hours a week).

Location
London

Salary

£29,000 to £32,000

Applicant’s Criteria

• Eligibility to live and work in UK
• Minimum entry requirement - GCSEs/S grades, however a Diploma or Bachelor Degree in any discipline is preferred
• Minimum 2-3 years of experience in travel and tourism or similar role in relevant sector is preferred

Essential skills:

• Customer service – Effective customer service skills are necessity, in this role, tour operator’s interface directly with clients to resolve issues and answer questions.
• Logistics skills – You must be highly organized when it comes to logistics, tour operators need to successfully plan every aspect of a tour, from charter buses to attractions tickets.
• Budget management – You must have excellent budgeting and financial management skills because tour operators are responsible for balancing tour amenities with profitability.
• Negotiation- Negotiations skills are vital, tour operators frequently negotiate with venues, tour guides, and coach companies to receive the best rates for their tour group members.
• Team coordination – You need to effectively coordinate teams and schedules tour accordingly.  Operator work with tour leaders, travel agents, venues and group representatives to organize and direct all aspects of a tour.
• Communications skills – Since tour operator’s work with clients, venues, and travel professionals throughout the tour, written and verbal communication skills are important in this role as well.
• Excellent communication skills
• Good listening skills, to understand exactly what customers require 
• Problem-solving skills
• Operations Management
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Motivational skills and an ability to supervise your team
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• Ability to work well under pressure
• Organisational and planning skills
• Good personal presentation
• Commitment to improve your customer service skills on an ongoing basis

Important note:
UK applicants  - You have to provide proof of right to work in UK (passport copy or other eligible evidence) to be sent by email or post before calling you for on site interview. If you cannot or will not provide in advance your application may be rejected. You must produce evidence in original form at time of interview.

Overseas applicants - Kindly note all fees / charges and other costs relating to your UK visa application with the Home Office, travel to UK under UKVI Skilled Worker Sponsorship are to be borne by you only. If you are eligible for the post and agree to the aforementioned in principle we will send you full details and related for your visa formalities.