Welcome to the goldentours.com website terms and conditions for use. These terms and conditions apply to all purchases made through Golden Tours whether online or offline. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.
Golden Tours offers a variety of tours, tickets and services through this website (goldentours.com) and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully.
Unless otherwise stated, purchases made through goldentours.com or any other Golden Tours affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
6.2 Theatre tickets, lunch and dinner products and overnight tours cannot be amended or cancelled once booked, unless otherwise stated on the individual products page. Please see point 6.4 for other product cancellation policies. Please see individual product pages for any cancellation policies that supersede the timeframes given in point 6.4 iii.
6.3 For full and half day coach tours, a full refund will only be made up to 24 hours prior to departure; otherwise 100% charge will apply.
6.4 If you are due to travel with us and you tour or activity has been cancelled due to the Covid-19 pandemic only, you can;
i. Exchange your booking for a Travel Credit Gift Voucher*, to be redeemed against any new booking up to 12 months after receiving the Travel Credit Gift Voucher. The Voucher will also include an additional 10% in value.
ii. Rebook now and change your dates of travel to any date between now and 31st March 2023**.
iii. A full refund on your booking if you meet the cancellation requirements below***;
-Golden Tours Hop-on Hop-off Bus Tours - by midnight (UK time), the day before travel.
-Golden Tours Coach Tours and Afternoon Tea Bus – 24 hours before the date and time of travel
-Warner Bros Return Transportation and Tickets – 72 hours before travel date
-Rail Tours – 7 days before the date of travel
-Attractions & Hop-on Hop-off Bus Tour packages inc attractions – 7 days before the date of travel.
-Airport Transfers – 48 hours before the date and time of travel
Request a full refund with the Eurostar Traveller Care Team, regardless of your original ticket conditions. https://help.eurostar.com/email?lang=en#/
For any additional expenses during disruption, please contact your travel insurance. Eurostar will however consider reasonable out of pocket expenses incurred , so please ensure to keep your original receipts and submit to the following link https://help.eurostar.com/email?lang=en#/
You can claim either of these options from wherever you bought your ticket, up to two months after your original travel date.
For more information please click on the following links: https://help.eurostar.com/faq/uk-en/category/compensation
12.4 Only bottled water is allowed on our open top buses.
22.3 Further to the UK government announcement on 8th December 2021, all experiences will operate as normal. We recommend that you wear a face covering where applicable and carry one with you at all times. Many attractions will not allow you to enter unless you are wearing a face covering. If you are refused entry due to not wearing a face covering, no refund will be given.
22. 4 Please visit the gov.uk website for rules on Covid passes and any 'testing' requirements, to see if they are required for the product you are purchasing.