Welcome to the goldentours.com website terms and conditions for use. These terms and conditions apply to all purchases made through Golden Tours whether online or offline. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.
Golden Tours offers a variety of tours, tickets and services through this website (goldentours.com) and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully.
Unless otherwise stated, purchases made through goldentours.com or any other Golden Tours affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
6.2 Theatre tickets, rail trips, lunch and dinner products, overnight tours, attraction tickets and Warner Bros studio tours cannot be amended or cancelled once booked.
6.3 For full and half day coach tours, a full refund will only be made up to 24 hours prior to departure; otherwise 100% charge will apply.
6.4 If you are due to travel with us and you tour or activity has been cancelled due to the Covid-19 pandemic only, you can;
i. Exchange your booking for a Travel Credit Gift Voucher*, to be redeemed against any new booking up to 12 months after receiving the Travel Credit Gift Voucher. The Voucher will also include an additional 10% in value.
ii. Rebook now and change your dates of travel to any date between now and 31st March 2022**.
iii. A full refund on your booking if you meet the cancellation requirements below;
-Golden Tours Hop-on Hop-off Bus Tours - by midnight (UK time), the day before travel.
-Golden Tours Coach Tours and Afternoon Tea Bus – 24 hours before the date and time of travel
-Warner Bros Return Transportation and Tickets – 72 hours before travel date
-Rail Tours – 7 days before the date of travel
-Attractions & Hop-on Hop-off Bus Tours inc attractions – 7 days before the date of travel.
-Airport Transfers – 48 hours before the date and time of travel