Welcome to the goldentours.com website terms and conditions for use. These terms and conditions apply to all purchases made through Golden Tours whether online or offline. By accessing this Website and/or making a purchase you agree to be bound by the terms and conditions set out below.
Golden Tours offers a variety of tours, tickets and services through this website (goldentours.com) and through designated partner websites. Because our Terms and Conditions contain legal obligations, we recommend you to read them carefully.
Unless otherwise stated, purchases made through goldentours.com or any other Golden Tours affiliated website are subject to these Terms and Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
1.1 All use of the web site www.goldentours.com ("the Site") is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.
1.2 You may print and keep a copy of these terms. They are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the Site.
1.3 By using goldentours.com or any Golden Tours-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
1.4 If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use goldentours.com or a Golden Tours-affiliated website.
1.5 Golden Tours may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Golden Tours. Your continued use of Golden Tours.com or a Golden Tours-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
1.6 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Golden Tours.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Golden Tours.com content requires the prior written permission of Golden Tours (if you're interested in becoming a Golden Tours affiliate, please click here for more information).
1.7 You agree to use Golden Tours.com and Golden Tours-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of goldentours.com.
1.8 Your use of Golden Tours.com or any Golden Tours-affiliated sites is intended for personal, non-commercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Golden Tours.
1.9 Goods or services available for purchase on the Site, such as hotel and theatre bookings are provided by our partners and comprise a contract between the user and our partner, not Golden Tours. Although Golden Tours uses its reasonable endeavours to ensure reputable suppliers are used on the Site it accepts no liability arising from supplies by such partners. All such sales are on the terms and conditions of the provider and the user which may be accessed from the Site.
2.3 When using goldentours.com you shall not post or send to or from this Website any material:
2.4 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material that is in breach if this website.
6.2 Theatre tickets, lunch and dinner products and overnight tours cannot be amended or cancelled once booked, unless otherwise stated on the individual products page. Please see point 6.4 for other product cancellation policies. Please see individual product pages for any cancellation policies that supersede the timeframes given in point 6.4 iii.
6.3 For full and half day coach tours, a full refund will only be made up to 24 hours prior to departure; otherwise 100% charge will apply.
6.4 If you are due to travel with us and your tour or activity has been cancelled due to the Covid-19 pandemic only, you can;
i. Exchange your booking for a Travel Credit Gift Voucher*, to be redeemed against any new booking up to 12 months after receiving the Travel Credit Gift Voucher. The Voucher will also include an additional 10% in value.
ii. Rebook now and change your dates of travel to any date between now and 31st March 2024**.
iii. A full refund on your booking if you meet the cancellation requirements below***;
-Golden Tours Hop-on Hop-off Bus Tours - by midnight (UK time), the day before travel.
-Golden Tours Coach Tours and Afternoon Tea Bus – 24 hours before the date and time of travel
-Warner Bros Return Transportation and Tickets – 48 hours before travel date
-Rail Tours – 14 days before the date of travel. Paris tours can not be cancelled
-Attractions & Hop-on Hop-off Bus Tour packages inc attractions – 7 days before the date of travel.
-Airport Transfers – 48 hours before the date and time of travel
Request a full refund with the Eurostar Traveller Care Team, regardless of your original ticket conditions. https://help.eurostar.com/email?lang=en#/
For any additional expenses during disruption, please contact your travel insurance. Eurostar will however consider reasonable out of pocket expenses incurred , so please ensure to keep your original receipts and submit to the following link https://help.eurostar.com/email?lang=en#/
You can claim either of these options from wherever you bought your ticket, up to two months after your original travel date.
For more information please click on the following links: https://help.eurostar.com/faq/uk-en/category/compensation
12.3 Golden Tours will not be responsible for any allergic reactions that may occur.
12.4 Only Guide/Service dogs are allowed on vehicles and tours.
12.5 Only bottled water is allowed on our vehicles.
22.3 Further to the UK government announcement on 8th December 2021, all experiences will operate as normal. We recommend that you wear a face covering where applicable and carry one with you at all times. Many attractions will not allow you to enter unless you are wearing a face covering. If you are refused entry due to not wearing a face covering, no refund will be given.
22. 4 Please visit the gov.uk website for rules on Covid passes and any 'testing' requirements, to see if they are required for the product you are purchasing.