Customer service and commitment to our customers has been the driving force behind what the Golden Tours stands for. We strive to get it right, first time, every time. Occasionally things do not go as planned. We believe that you have the right to know what level of service you can expect from us all the time, even in those rare moments when we fall short of the very high standards we have set ourselves.We aim to collectively make a positive contribution to the tourism industry, by highlighting national and international points of interests that are delivered to you in a responsible, insightful and entertaining way.
Our pricing is constantly being updated to ensure that our customers get the best price possible. Golden Tours is committed to providing exceptional value and quality, our prices always includes local taxes in our pricing.
Golden Tours price guarantee is simple, if you find a lower priced tour or an activity by the same operator and priced in the same currency, we will refund the price difference within 72 hours of booking with usFor further information regarding requesting a refund and price guarantee and condition please refer to our Best-Price-Guarantee
There may be times when weather, adverse traffic, road closures or events that may lead to delays, cancellations or diversions. When this happens we will make available the most current, accurate information about your booking.We will:
We permit full refunds for our full and half day coach tours up to 24 hours prior to departure. We will process refunds within 48 hours. 100% cancellation charges apply to bookings cancelled within 24 hours.
Theatre tickets, rail trips, lunch and dinner products, overnight tours and attraction tickets cannot be cancelled once booked, unless stated otherwise on the relevant individual product page.
Cancel your booking and receive a full refund up to 48 hours before your departure time on our Warner Bros Studio Tour London with return transportation products.
At Golden Tours we do our best to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have a medical condition, please consult your Doctor if you are in doubt about your suitability to travel.
Our branded Warner Bros. Studio Tour buses and all our open top buses have wheelchair access.At Golden Tours our policy is to maintain and improve the current standards of accessibility to our services for people with disabilities or whose mobility is impaired. We take into account the provisions set out in the Equality Act 2010, and whilst we encourage third party venues, and industry partners to adopt such measures we are unable to guarantee their standard of compliance.
We are committed to helping keep the transportation industry sustainable and environmentally friendly, with vehicles that pave the way to a greener future. We champion the widespread adoption of clean and efficient transportation solutions, mitigating the impact of carbon emissions on our planet while ensuring seamless mobility for people and goods.
We prioritize our customers' needs and preferences, providing them with a diverse fleet of environmentally responsible vehicles tailored to your specific requirements. All our coaches are modern with 2019 plates and our buses have average an fleet age of just 5 years. Our coaches are fully emissions compliant with European directive EURO6. Furthermore, all our coaches and buses run on biodiesel and mineral engine oil.
We recognize our responsibility to protect and preserve the environment. We aim to reduce greenhouse gas emissions, air pollution, and dependence on fossil fuels, contributing to a cleaner and healthier planet for generations to come.
Embracing cutting-edge technology and advancements in transportation, we continually strive to push the boundaries of sustainability. Including, the use of a water reclamation plant which enables us to wash our fleet more efficiently and can reuse 70% of water.