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Latest update - made 20th May 
Golden Tours Travel Alert Information

Due to the current COVID-19 pandemic and consequent travel restrictions, we have unfortunately decided to cancel all our tours and departures until 30th June 2020 (please note that some attractions are closed for a longer period).                             

Coronavirus and Golden Tours
 
During this time of global difficulty, our thoughts are with all who have been affected by coronavirus. The safety and wellbeing of our staff and customers has always at the forefront of our business and continues to be.

Our offices are closed due to new government mandate and our teams are working from home. This unprecedented change to our working model has undoubtedly had an impact on our response times for which we apologise, but we remain here for any questions or queries you may have during this difficult time.
If you have a booking with Golden Tours, please know that we have temporarily changed our cancellation policies and there are now several options available to you.

If you are due to travel with us on or before the 30th June 2020:

1. You can exchange your booking for a Travel Credit Gift Voucher*, to be redeemed against any new booking up to 12 months after receiving the Travel Credit Gift Voucher. The Voucher will include an additional 10% in value.
2. Rebook now and change your dates of travel to any date between 1st July 2020 and 30th November 2021**.
3. We can offer you a full refund on your booking if you meet the requirements below. Tours must be cancelled within the time frames listed, otherwise no refund will be granted.

A full refund is only applicable on specific tours and if you meet the cut off dates:
• Warner Brothers Studio Tour – 48 hours before the date and time of travel
• Golden Tours Coach Tours, Golden Tours Hop-on Hop-off bus tours and Afternoon Tea Bus – 24 hours before the date and time of travel
• Rail Tours – 7 days before the date of travel
• Attractions and Hop-on Hop-off bus tours including attractions – 7 days before the date of travel. To view the latest status of UK attractions, click here
• Airport transfers – 48 hours before the date and time of travel

Meet Vincent van Gogh Exhibition
The experience is now closed for 2020. We will be back next year with more tour stops around the UK, we are looking forward to the day we can welcome you all to immerse yourselves in the life and world of Vincent Van Gogh again. The safety and well being of our staff and customers will always be our main priority but rest assured. We can not wait to see you again. 

*If travellers want to rearrange their travel plans, but are unsure of the dates and times, we can now offer a future Travel Credit. It is valid for the full amount of the original transaction, plus an additional complimentary 10% of the value of the original transaction. Travellers will have 12 months to use the voucher in full from the date of the exchange. Any products offered on www.goldentours.com can be booked with this voucher. This voucher can be transferred to a friend or family member if necessary.

**Tours and dates are subject to availability and policy is subject to change.
 
For all queries please do not hesitate to email us. Please allow up to 7 business days for a response.