Can you arrange a pick up from my hotel?
We offer a courtesy pickup service from over 60 central London hotels for our full day coach tours. Please do give us a call and we can tell you where the closest and most convenient pick-up point is.
Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?
Yes you can, however please call Golden Tours to confirm the pick-up location and time.
Where will I be dropped off following my tour?
The driver has to adhere to strict legal and time restrictions and this restricts the options that we can offer you. We can offer you a choice of three possible drop-off points within central London (unless stated otherwise during the tour), all within close proximity of underground stations.
What time will I return from my tour?
Depending on the tour, our full day coach excursions generally return to London between 6.30pm to 8.00pm, traffic permitting. Our unescorted train tours return between 8.00pm and 10.00pm.
Are your tours suitable for wheelchair users?
We are able to take only folding wheelchairs on our coaches. You will also be required to climb the stairs on and off the coach with the assistance from your helper. Due to health and safety reasons Golden Tours staff are not permitted to help you on board the coach.
Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend our tours to persons with limited mobility. Please contact our reservations team who will be able to answer any queries you may have.
What else do you include in the tour price?
All entrances are included in the tour price unless otherwise stated.
What is not included in the tour price?
Gratuities for your guide and driver (optional)
Any transfers to/from stations and pick up points unless specified on the tour page.
What discount can you offer to us if we book more than two tours with your company?
For coach tours we are able to offer you a 10% discount for the next tour you book with us.
Is lunch included on full day coach tours?
Yes, we offer a free of charge lunch park on all of our full-day coach tours. This can be consumed on the coach. This is to allow the maximum amount of time in the destinations included in your tour.
If we do not take your lunch option, can we grab lunch from restaurants nearby?
Most locations have restaurants nearby, however this will restrict the amount of time you have at the attractions.
At what age do the senior concessions begin?
Do your coaches have washroom facilities on board?
We cannot guarantee washroom facilities on board our coaches, however, we do make regular stops en route and there are lavatories available at most attractions.
How much time do you spend at each attraction?
As you can expect some landmarks take more time to get to on coach tours and some are more time-consuming than others. With this in mind, we have no set time for the exploration of each attraction. Our tour guides are trained to watch how their group progresses at each landmark and they adjust each tour accordingly. You should keep in mind that some tours cover three landmarks over a single day, so there are a limited number of hours in which to do a lot of sightseeing. Consequently, you may not have an extensive amount of time to spend at each attraction.
What items are permitted on the coach?
You are permitted to take one piece of luggage on your coach tour, we advise customers to keep personal and valuable items with them at all times. Any items left on the coach are at left at your own risk. Hot food and drink is not permitted on the coach.
What happens if I arrive late for a departure?
You could lose your seat to a walk-up passenger. We encourage you to arrive at the pickup point a minimum of 15 minutes before departure. Once on the tour, your guide or driver will give you a time that the coach will depart each location. You must be at the coach at least five minutes before this time. If you are late and miss the time given, the coach will depart without you in order to not keep the other passengers waiting. If you are in any doubt about a departure time whilst on your tour, you must ask the guide or driver.
If I lose something on your tour can I get it back?
Any items we find on our coaches are taken to our office at Victoria and are kept there for 72 hours before being destroyed or given to charity. Please call our office on +44 207 233 7030 for any lost items.
We are a group travelling together and would like to ensure that we can sit together during the journey. Can we reserve specific seats on the coach?
Unfortunately, the seats are on a first come first served basis only and cannot be pre-booked.
Could you please provide us with the itinerary for a specific tour as your website does not mention the amount of time spent at each attraction?
We can give you an approximate amount of time spent at each attraction. The overall tour is at the discretion of the guide and can vary a little from time to time.
Do you offer any tours in Spanish/German/French/Japanese?
We offer the following tours on Mondays and Saturdays only in Spanish:
- The Spirit of London
- Total London Experience
- Sights & Sounds of London
- Windsor Bath & Stonehenge
- Oxford, Stratford, Cotswolds & Warwick castle
- Bath, Stonehenge & Salisbury
- Windsor, Oxford & Stonehenge
- Leeds Castle, Dover, Greenwich & River Boat Ride
We also offer the following tours in Japanese.
Mondays and Fridays:
Wednesday and Sundays:
- Leeds Castle, Dover, Greenwich & River Boat Ride
Thursday and Saturdays:
- Windsor, Bath & Stonehenge
- Stratford, Oxford and the Cotswolds
Does the 'Changing of the Guards' ceremony take place every day or on alternate days at Buckingham Palace?
Each month has a different itinerary. Please call Golden Tours for details.
I have been trying to find a Blenheim Palace and Cotswolds tour but they seem unavailable at the moment. When do they start again?
The tour to Blenheim Palace and the Cotswolds runs only in the summer, April to September on Sundays and Wednesdays.
What is the difference between the Windsor Castle, Roman Baths and Pump Room, Stonehenge with Picnic Lunch Tour and the Discover Stonehenge, Bath and Windsor Tour?
Windsor Castle, Roman Baths and Pump Room, Stonehenge with Picnic Lunch Tour is an all-inclusive tour, with all admission fees paid for. Discover Stonehenge, Bath and Windsor Tour does not include any admission fees to any of the attractions, however admission tickets for the attractions can be bought on day of your tour.
Does the Windsor, Bath and Stonehenge tour give time to walk around the city of Bath or does the tour just include the Roman Baths and Pump Room? If time is given to walk around the city of Bath, do we walk around on our own or is it a guided tour?
If you've booked to visit the Roman Baths & Pump Rooms, you leave yourself very little time to explore the rest of the city. However, if you haven't booked the Roman Baths & Pump Rooms you can explore the city at your own pace and only need to return to the coach at the allocated time.
We do not offer a guided tour of the city.
I registered our travel agency on your website and received registration confirmation, but when I try to log on I receive a message saying "you are not a valid agent for Golden Tours." I may have got my password wrong.
Please give us a call and we'll transfer you to the IT department who will be able to sort this out in no time.
Can we walk/wander through the stones at Stonehenge? Do we have special access to Stonehenge or is it just limited access wherein we will have to explore the attraction restricted by the normal barriers?
We will all be subject to the same restrictions as all other tourists. You do get to take pictures of Stonehenge from around 10 yards away.